Refund policy

Last Updated: July 17, 2026

At BosoBozo, every product is made to order. Because our items are custom printed specifically for each customer, all sales are final.

No Returns or Exchanges

We do not accept returns, exchanges, or refunds for:

Ordering the wrong size
Changing your mind
Buyer’s remorse
Incorrect color or product selection made during checkout
Accidental orders
Personal preferences

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

We will only replace or refund items if:

The item arrives damaged.
The item has a manufacturing defect.
You receive the wrong item.

If you experience any of these issues, you must contact us within 7 days of receiving your order.

Please include:

Your order number
A description of the issue
Clear photos showing the damage, defect, or incorrect item

Claims submitted after 7 days may not be eligible for replacement or refund.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, BosoBozo is not responsible for lost or stolen packages. If you believe your package has been lost in transit, please contact us and we'll do our best to assist you in filing a claim with the carrier.

Chargebacks

Initiating a chargeback for reasons that violate this policy (such as buyer's remorse or ordering the wrong size) may result in your claim being disputed with the supporting order and shipping documentation.